Essential Duties and Responsibilities

End-User Training:

Facilitate engaging and informative training sessions for end-users, both in-person and through virtual platforms. The training sessions will be in-depth, classroom-style sessions for physicians to ensure comprehensive understanding and proficiency in using our product. Respond promptly to end-users’ questions and provide clarifications to ensure a smooth learning experience. Develop, update, and enhance training programs and materials to align with product updates and diverse end-user groups. Work with clients to schedule training sessions that align with their operational needs—coach clients on best practices to maximize the benefits of our product within their workflow. Provide ongoing support and guidance to address any challenges and optimize product utilization.

Implementation and Adoption:

During go-live week, visiting multiple sites and assisting healthcare providers in setting up and configuring the app to meet their needs. At the customer site, you will walk the halls where needed to provide hands-on demonstrations to illustrate product usage and key workflows. While onsite, actively engage with physicians during clinic visits, encouraging and ensuring the consistent use of our product. Provide hands-on support and guidance to overcome any challenges physicians may face during product adoption. Provide feedback and escalate as needed. Monitor end-user adoption rates and identify areas for improvement or additional support.

Relationship Building:

Cultivate strong, professional relationships with clients to foster long-term partnerships. Act as the client champion during implementation and go-live phases, ensuring their needs are met and concerns addressed.

Extensive Travel and On-site Presence: Embrace extensive travel to client sites, maintaining a strong on-site presence for effective, face-to-face engagement. This role travels approximately 90% of the time, with the expectation of being on the road 3–4 weeks per month. Travel is primarily overnight and includes frequent air travel across the United States, as well as multiple-night hotel stays—candidates must be fully comfortable with a high-volume travel schedule and extended time away from home. As the face of iScribeHealth, this individual must demonstrate exceptional training and communication skills, along with the resilience, professionalism, and adaptability required to succeed in fast-paced, customer-facing environments.

Qualifications

Proven experience in client engagement, training, or implementation roles within the healthcare or technology industry.

Must have strong customer service / interpersonal skills.

Ability to work independently and without supervision.

Ability to adapt to a dynamic work environment and travel extensively.

Next Steps:

At iScribeHealth, we assign specific attributes and characteristics to each role. This helps us identify candidates whose natural strengths align with the demands of the position—contributing to both job satisfaction and long-term success. Our goal is to ensure that employees feel confident and fulfilled in their roles, rather than feeling like they have to stretch themselves unnaturally every day to meet expectations. The survey includes only two questions and typically takes less than 10 minutes to complete.

For the second question, “Describe How You Should Behave at Work,” please answer based on your behavior in your current or most recent role—not the role you’re applying for.
You can access the survey using the following link: iScribeHealth

Once the survey is completed email resume to recruiting@iscribehealth.com

Why Join Us?

• Opportunity to impact the future of healthcare technology and AI-driven solutions.

• Competitive salary and benefits including Medical, Dental, Vision, HSA/FSA, Education Reimbursement, 401k with Matching.

• Collaborative, dynamic team environment focused on innovation and growth.

iScribeHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

‍

‍