Patient documentation in EHR and EMR has been around for a while but has seen little success in making impactful differences for the physicians who use them. New EHR and EMR systems might eliminate pen and paper record keeping by going digital, but it’s not saving physicians any time. Now they spend more time typing out notes and recording information online, and there are several rising concerns because of this.
The growing issue of physician burnout continues to trouble the healthcare industry. The top three causes of this burnout are bureaucratic tasks, spending too many hours at work, and increasing computerization of tasks, and they all go hand in hand. Additional computerized documentation tasks are forcing physicians to stay later at the office as they finish recording notes from appointments. All of these administrative tasks lead directly into the second issue: loss of productivity.
Loss of Productivity
With the growth of administrative tasks as well as physician burnout, productivity is dropping. In fact, a survey conducted by the American EHR Partners and American Medical Association found that 43% of physicians have not overcome EHR productivity challenges and 72% stated that their EHR was lacking the ability to decrease the workload that they are facing.
Loss of Contact with Patients
EHRs and EMRs are difficult to use, require additional documentation to be completed, and are taking away the primary focus of care on the patient. In the end, these systems end up being distractions in the exam room causing patients to feel ignored. With the physician facing a screen, the patient communication and face-to-face interaction falls out of existence, and patient satisfaction follows.
These four tips will help you boost your productivity when it comes to documentation in your EHR and EMR.
1. Avoid Typing
Even if you are a trained, fast typist, you can talk faster. If you can complete tasks by talking instead of typing, your level of productivity will rise. Medical transcription services allow you to do this, typing out every word you say so you don’t have to do it yourself. Real-time transcription services are the most efficient method. They type what is spoken from the physician at the time that they say it, which is then immediately pushed to the EHR, rather than having a time delay.
2. New EHR and EMR Organizational Procedures
Physicians are receiving an increasing amount of notifications via EHR-based inboxes, whether it’s from test results, pharmaceutical requests, or messages from other physicians and administrators. Along with this bombardment of notifications, EHR and EMR systems are not as organized and logically structured as they should be. Nurses and physicians waste time clicking through documents trying to find a specific file or patient record. Setting up a new organization procedure can help with this search and notify process.
Consider user-friendliness for the physicians who use the EHR and EMR systems. What filters can you have to help physicians find the information they are looking for? What kind of heading structure is easiest to navigate? How can you set up security or access levels to certain patient information? All of these questions should be considered when structuring your systems to be more productive.
Also make sure that proper data exchange is set up. It should have across-device mobilization so the when an update is made to the record, it is seen from the exam room to the pharmacy and everywhere in between.
3. Proper Training
EHR and EMR systems can be difficult to use, and if physicians, nurses, pharmacists, and other users don’t know how to navigate and properly use the system, productivity can decrease. Time ends up being wasted from searching through pages trying to find a record or having to re-do tasks because they weren’t saved correctly or documented in the right way. Make sure that there is a formal training on the documentation process and all users clearly understand the best practices.
4. Make it Mobile
If your only documentation tools are a laptop / desktop computer and a speech microphone, you are either stuck running back and forth to your office to get on the computer or facing the wall in the exam room instead of the patient. In either case, you are losing the face-to-face, personal interaction with your patients. Having a mobile version of your EHR and EMR system helps bring back patient engagement, and therefore patient satisfaction. It also allows for increased productivity because you can get work done whenever you have spare time, no matter where you are. This increased accessibility to patient charts prevents physicians from having to wait until the end of the day to go back to their offices or log-in remotely to an EHR to finish documentation.
iScribeHealth is a mobile efficiency solution that has all of these productivity boosters. As a user-friendly mobile app that integrates with your current EHR and EMR system, iScribe uses voice technology to document patient information and much more, working to streamline the documentation process and improve patient satisfaction. Our rapid onboarding and same day set up allows your providers to start using the tool right away.
Stop suffering from physician burnout and loss of productivity. Try iScribe today!